Right, Fast, Clean – Japan Install Techs May Have A Thing Or Two To Teach Their Western Counter-Parts
In recent posts, I have been less than kind regarding several of my experiences living in Japan. If I am so unhappy here, why the hell do I remain? Today I reveal one reason I like living in Japan.
This morning, two installation techs came to the house. (We ordered a couple of air conditioning units to be installed upstairs. As an aside, in Japan, the norm it to have an individual air con unit for each room. Central heating and air is not widespread in residential housing.)
The work van arrived in front of the house. They immediately went to the next door neighbor and rang their bell and apologized for taking up room on the street for parking. Then they apologized that they would be putting a ladder up and it would be close to their house.
The techs brought with them three pairs of shoes, drop cloths, and dust catching devices – papers folded in a way to be masking taped under where the drilling would be done to catch the drill droppings.
“Three pairs of shoes?” you ask… You probably already know that the custom in Japanese houses is to remove shoes before you enter. So one pair of shoes was for outside. Another pair were work slippers for inside the house, and the third pair were for outside on the veranda – as it had to be accessed from inside the house on the second floor.
These details in themselves put to shame all of the “service call” experiences I have had in the U.S. And the experience I had today is not an exception, but the rule.
Let me give you an idea of how fast they worked.
To install the units, holes had to be drilled through the interior walls, penetrating the exterior walls in order for a conduit to be fed through. It connects to the compressor and the heating / cooling unit.
Due to the layout of the house, one compressor was able to be installed on the veranda, but the second had to be put on the ground floor. The rooms are both on the second floor.
They had a pretty good amount of work to take care of while they were there, but they were done in about an hour and a half.
They were dressed professionally in coveralls. And under the coveralls they had on slacks. If they threw on a coat and tie and they’d have been in suits. Imagine Joe the AC repair man dressing that way… Or NOT traipsing in mud on his work boots through your house – and all over the carpet.
What’s more, after the techs were finished, they brought in a hand held vacuum cleaner and thoroughly cleaned up after themselves.
To take the customer care level even higher, after the installation and signing off on the work, one of the guys gave us a little lesson on how to use the device – a little training session (maybe 5 minutes).
This is just one of the reasons I really do enjoy living in Japan. Sure, I will write critical posts. But I’ll be more diligent in writing flattering ones as well. The country has been going for at least 10,000 years. It’s one of the top “dream destinations” on traveler’s lists. It’s the third largest economic powerhouses in the world when looking at countries as a whole.
They’re clearly doing something right.